Frequently Asked Questions

No. InnisFreeMall is an independent educational website about skincare ingredients, routines, and K-beauty culture inspired by the heritage of innisfree and Jeju Island. We do not sell products, process orders, or represent Amorepacific or innisfree retail channels.

innisfree products are available through official innisfree retail stores and the official Malaysia website at my.innisfree.com. We recommend purchasing from authorised channels to ensure product authenticity.

Start with three steps: cleanse, moisturize, and protect with SPF during the day. Once comfortable, add a serum or essence between cleansing and moisturizing to target specific concerns like hydration, brightening, or anti-aging.

Jeju Island's volcanic soil, clean air, and mild climate create optimal conditions for botanicals like green tea, orchids, and hallabong citrus. These ingredients are often harvested and processed locally to preserve freshness and potency.

Yes. Despite its hydrating properties, Green Tea Seed Serum has a lightweight, fast-absorbing texture suitable for oily and combination skin. Apply a small amount and follow with a gel-type moisturizer if needed.

For most oily or combination skin types, using a volcanic clay mask once or twice per week is sufficient. Overuse can disrupt your moisture barrier. Always follow with moisturizer after rinsing.

Vitamin C derivatives used in modern K-beauty formulas are generally gentler than pure L-ascorbic acid. Start with every other day, patch test first, and pair with sunscreen during the day to protect newly brightened skin.

innisfree has committed to removing certain ingredients and expanding cruelty-free practices as part of Amorepacific's sustainability goals. Always check individual product ingredient lists and the brand's latest policies for the most current information.