Surat, Gujarat
6 hours ago

FAQs

Welcome to innisfree Malaysia Online Mall. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step 1: Register or log in your account / check out as guest

Step 2: To add items to your cart, click on 'Add to Bag' with your desired quantity.

Step 3: To review your items, click on the 'Bag' icon located at the upper right corner of the page.

Step 4: if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

Step 5: Click on ‘Checkout’ and your order summary will appear for your review.

Step 6: Fill in your Personal Details, Shipping Address, then select your preferred Shipping Method and Payment Option, then click on ‘Continue’ to proceed with the payment.

Step 7: You will receive a confirmation email shortly after you have successfully placed your order.

Once your order has been confirmed, you will be sent an order confirmation summary by e-mail. This contains the following information:

  • Order number
  • Order date
  • List of items ordered
  • Total amount of the order

If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us: by e-mail cs_my@innisfree.com

  • When your order is processed, you will be sent an order dispatch confirmation by e-mail.
  • In this e-mail, you will find a tracking number.
  • By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.
If you have difficulty to track your parcel, please contact us: by e-mail cs_my@innisfree.com
You may visit the "Product Page" section, or contact innisfree customer services at cs_my@innisfree.com with your questions.
Sorry to be informed that all online purchase is not entitled for innisfree membership point accumulation. Please contact us: by e-mail if you wants to know about your membership entitlement or details (cs_my@innisfree.com)
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