Surat, Gujarat
6 hours ago

Exchange & Refund

innisfree Online Mall appreciates your continuous support and we accept product exchange & refund following the Terms & Conditions as the table below.

Type Product Condition Exchange Refund Redelivery Validity Period
Change of Mind * New, unopened, unused
* Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only
* Complete (free gifts, accessories, original packaging)
Within 15 working days upon receiving, not applicable to promotional items
Opened / Unused / Incomplete content/component.
Damaged Item(s) * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only
* Complete (free gifts, accessories, original packaging)
Within 15 working days upon receiving.
Incorrect Item(s) * New, unopened, unused
* Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only
* Complete (free gifts, accessories, original packaging)
Missing Item(s) -
Skin Reaction Used less than 1/3 of the amount
Within 30 working days upon receiving with evidential documents from skin specialist.
Promotional Item(s) Follow the product condition for each type of return as mentioned above.
Within 15 working days upon receiving with reasons (Damaged Item(s), Incorrect item(s), Missing item(s).

*Exchange is only allowed same valued or lower value items.
*For change of mind case, customer is required to arrange good return to the shared address under own cost and arrangement

Step 1:
You can get in touch with our Customer Service (cs_my@innisfree.com) to exhange / get refund on any goods within the validity period as mentioned above and include the following details in your enquiry:
  • Order Number
  • Order Receiving Date
  • Name of the Item
  • Product Condition
  • Reason of Return
  • Photo Evidence

Step 2:
Customer service representative will process the exchange / refund enquiry within 3 working days and inform customer with the return status.

Step 3:

[Change of Mind]: Customer is required to return the item(s) under own cost/arrangement to the shared address within 14 working days and share with customer service representative on the parcel tracking number.

[Damaged/Incorrect Item]: Customer service representative will arrange shipping company to collect the products from you at the arranged time within 14 working days.

[Missing Item]: Customer service representative will arrange shipping company to redelivery the missing item to you within 14 working days.


Step 4:

If you are entitled to a refund, we will process the calculated refund within 14 working days of receiving the returned item/parcel.

If you are entitled to a exchange, customer representative will contact with you on the product exchange and arrange delivery within 14 working days of receiving your exchange confirmation



Important Note: Please note that returns are strictly not applicable for any promotions.
Once received, return packages are processed within 30 days. The time to post a credit to your account can vary and is determined by the issuing bank.
If you received wrong item(s) or damaged item(S), please retain the box, packaging and all contents and follow the return steps to schedule a return within 15 working days upon receiving.
Step 1:
You can get in touch with our Customer Service (cs_my@innisfree.com) to report any missing item(s) received within 15 working days upon receiving and include the following details in your enquiry:
  • Order Number
  • Name of the Missing Item
Step 2:
Customer service representative will process the enquiry within 5 working days and will make necessary arrangement with you directly.
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused!
You have successfully subscribed!
This email has been registered
ico-collapse
0
Recently Viewed
ic-cross-line-top
Top
ic-expand
ic-cross-line-top